Kids Concept — Professional placement agency for nannies and childcare in Munich.
These General Terms and Conditions (GTC) apply exclusively to contractual relationships between the customer and Kids Concept.
As of 03/2026
Preamble
The company Kids Concept, owned by Mr. Tobias Dreilich, Dr.-Max Straße 45, 82031 Grünwald, (hereinafter referred to as “Kids Concept”) operates a placement agency on the internet at the URL https://kids-concept.de for services such as childcare, childminders, nannies, as well as nursery nurses and educators, and establishes the connection between service providers (hereinafter referred to as caregivers) and customers (for private households and companies).
1. Scope of Application
These General Terms and Conditions (GTC) apply exclusively to contractual relationships established between the customer and Kids Concept via the service portal at www.kids-concept.de. These are incorporated into the contract via a so-called click-wrap agreement and are accepted by the customer through a double opt-in email and subsequent confirmation via an activation link. Our GTC can be accessed online at any time.
2. Content of the Placement Agreement
2.1 The content of the contract concluded between the customer and Kids Concept is the paid placement activity. The service contract (care agreement) subsequently concluded between the customer and the caregiver is not part of the placement agreement. In particular, Kids Concept is not responsible for providing the childcare services.
This care agreement, which exists exclusively between the customer and the caregiver, is neither provided, designed, nor reviewed for content by Kids Concept. Kids Concept is therefore not obliged to ensure compliance with the legal requirements and obligations existing for the care agreement.
In particular, Kids Concept is therefore not responsible for
- compliance with specific tax, labor, social security, and/or immigration regulations (within the framework of the care agreement)
- the conclusion of health, accident, liability, and/or other insurance policies (within the framework of the care agreement)
2.2 After the conclusion of the placement agreement, Kids Concept will offer the customer up to 5 caregivers who meet the customer’s requirements for placement.
The corresponding documents will generally only be sent after the cancellation period has expired, unless the customer has exceptionally requested an “express” delivery.
2.3 If the customer decides on one of the offered caregivers, they must conclude a corresponding service contract (hereinafter referred to as the care agreement) with them. This contract is concluded solely between the customer and the caregiver – Kids Concept itself is not a party to it.
2.4 If the customer wishes for a preceding trial period before concluding a care agreement, they must inform Kids Concept. Kids Concept will then contact the respective caregiver and endeavor to arrange such a trial period. Unless otherwise agreed, the provisions of Section 7 of these GTC apply to the use of trial periods.
2.5 In the event that the caregiver is unavailable due to prolonged illness, fails to appear, or the contractual relationship is terminated within 3 months of the conclusion of the placement agreement, the customer will be offered up to 3 new candidates for placement by Kids Concept once, without incurring further processing or placement fees.
After the 3‑month period has expired or in the event that new candidate profiles have already been presented, the customer must enter into a new placement order with Kids Concept.
3. Conclusion of the Placement Agreement
3.1 The placement order for a service is placed via the respective application forms provided to the customer within the service portal www.kids-concept.de.
3.2 The data requested in the corresponding order form must be provided completely and correctly by the customer. The customer is responsible for the completeness and accuracy of this information.
By clicking the “Send Order” button, the customer submits a binding offer to conclude a placement agreement regarding the requested service. They will then receive a confirmation email confirming the receipt of the order by Kids Concept. It will be declared to the client that the contract has been accepted.
3.4 The customer has no claim to the conclusion of a placement agreement or to the placement itself.
4. Right of Withdrawal
5. Costs / Payment Terms
5.1 For a successful placement, the customer must pay the agreed placement fee to Kids Concept. This is based on the currently valid price list for placements, which is made available to the customer before the order is placed.
5.2 In addition, the customer must pay a processing fee of €250.00 (incl. VAT) for the selection and forwarding of suitable caregivers. In the event of a successful placement and the conclusion of a care agreement, this will be credited in full towards the placement fee according to Section 5.1.
5.3 Unless otherwise agreed, the customer will receive an invoice from Kids Concept after the contract has been processed.
The placement commission becomes due as soon as we have the signed contract between the nanny and the family.
However, if the customer has explicitly requested an “express” delivery of the data when placing the order, the processing fee of €250.00 (incl. VAT) must be paid in advance.
7. Right of Withdrawal
7.1 The confirmation email after withdrawal is the legally required confirmation of receipt according to §356 para. 1 BGB — no double opt-in, no further step required by the customer.
7.2 The withdrawal is legally effective upon sending the form (§355 BGB).
7.3 The cancellation policy itself must be available separately on the website — not part of the confirmation email.
7.4 Details regarding the refund (amount, period, payment method) will be communicated individually by the Kids Concept team via a separate email, as the scope varies depending on the status of the order.
7.5 Your right of withdrawal expires prematurely if the contract has been fully performed by both parties at your express request before you have exercised your right of withdrawal.
8. Regulations for Trial Periods
8.1 In the event that the caregiver has agreed to perform a trial period, the following regulations apply, unless otherwise agreed in exceptional cases.
8.2 The trial days must be taken within one month before the contract is signed and are limited in time as follows:
- Part-time childcare (up to 25 hours) — 1 trial day
- Part-time childcare (up to 35 hours) — 2 trial days
- Nursery nurse or educator (full-time) – 3 trial days
8.3 To avoid unnecessary waiting times in administration, the customer undertakes to communicate a decision regarding the continuation or rejection of the care immediately, but no later than five days after the end of the trial period. If the customer decides on a candidate from Kids Concept, a timely contract conclusion within 2 weeks must be observed.
9. Confidentiality / Contractual Penalty
9.1 All data provided by Kids Concept regarding the candidates (e.g., application documents, address, telephone number, and email address) are intended only for the respective customer and must be treated as strictly confidential. The customer is not permitted to pass this data on to third parties in any form without the express consent of Kids Concept or the caregiver themselves.
9.2 In the event of a violation, a contractual penalty in the amount of €4,000.00 may be asserted against the customer. Further claims for additional damages remain unaffected by this.
10. General Liability
10.1 Kids Concept assumes no liability for the accuracy and truthfulness of the information regarding the caregivers. In particular, Kids Concept assumes no guarantee for the actual qualification or suitability of the presented caregivers. The caregivers themselves are solely responsible for these.
Kids Concept assumes no liability for damages resulting from the placement activity, provided these are not based on intent or gross negligence. This exclusion of liability also extends to the liability of employees, legal representatives, and vicarious agents of Kids Concept. Liability based on characteristics or guarantees assured by Kids Concept remains unaffected.
10.3 Liability of Kids Concept for slight negligence is only assumed insofar as it concerns the violation of obligations whose fulfillment makes the proper execution of the contract possible in the first place, whose violation endangers the achievement of the purpose of the contract, and on whose compliance the customer regularly relies (so-called cardinal obligations). Insofar as the violation of such essential contractual obligations is concerned, liability for indirect damages, in particular profit and consequential damages, is excluded.
10.4 The above exclusions of liability do not apply to injury to life, body, and health.
10.5 Kids Concept is not responsible for damages incurred within the framework of the care relationship and is therefore not liable for them. A different rule applies if these were exceptionally caused by a breach of duty of the underlying placement agreement, in which case the liability limitations of Sections 10.2 – 10.4 apply.
11. Miscellaneous Provisions
11.1 The law of the Federal Republic of Germany applies exclusively, to the exclusion of the UN Convention on Contracts for the International Sale of Goods (CISG).
11.2 Amendments must be made in writing. This also applies to the waiver of this written form requirement.
